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Just like in an in person conversation, you want to reflect the writing style of the other person and you want to deflect negative emotions.
This means matching their:
You wouldn’t respond to a formal, long email with a short casual note. Just like you wouldn’t respond to a casual one-liner with “dear” or “sincerely”.
Mirroring is a highly effective skill for building rapport. Being able to do this digitally is a persuasive superpower.
Need help with this?
Lavender applies analysis to inbound emails to help you “read the room.”
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